We strive to ensure our customers receive the best level of service and are happy to keep enjoying all the products that we have to offer. In the unlikely event that you’re not 100% satisfied with your purchase and would like to return the items you’ve purchased; you must follow our returns procedure.

In some circumstances, due to the products we sell some sweets / chocolate may have a slightly different appearance to that you see on the website and this can be due to extremities of temperature during summer – while we do our best to minimise anything like this please do remember that even though it may not look as intended, they will always taste exactly the same.

For returns, you must notify us within 48 hours of receipt of your order, please take a picture of what has become unsatisfactory and we’ll look into it. Please email us at info@asweetdelight.co.uk quoting your order number, full name and your delivery address so that we can find your account and confirm for security purposes.

Simply wait for us to respond, to which you then have 7 days to return the goods as requested by our team. Do not send back the product(s) without contacting our support team first. The returns address will be given by email.

Goods must be returned in their original packaging and as sold condition, the same as they arrived alongside the copy of your invoice. Once we have the items back they will be checked and refund will be issues accordingly.

We cannot accept returns of any sale for simply not wanting the products anymore, due to the nature of the products, we cannot return them back to stock.

We will only accept products that have been supplied by us and will only refund the costs of the return postage and the original paid order. No additional compensation will be made on orders being returned other than stated. We are not responsible for further costs or losses after the products have been returned.